The login service in the SmartumPay app is renewing in the coming weeks which will make it easier to log in in the future! You can read more about it here

In need of help?

You will find answers to your questions and solutions to your problems from our customer service. We are here for you.

CHAT-button-EN

 

Find all the answers from
our Help Center

Maybe you can find what you are looking for from our Help Center?  We have gathered instructions, questions, and answer from all of our customers' point of view. Click and find the answer!

To Help Center

customer service image

We are happy to help you

Our customer service will serve you via chat, email and phone.

Opening hours:
Chat:
On weekdays from 8 am to 10 pm 

Telephone:
On weekdays from 10 am to 2 pm

You can start a chat by clicking the speech bubble icon in the lower right corner of this page. You can reach us by phone at number (+358) 600 149 88* and by e-mail at asiakaspalvelu@smartum.fi.

*Calls to customer service cost the local network charge or mobile phone charge and €0.30/minute, but no more than €4 per call. If you are calling as an employer, i.e., ordering Smartum benefits, or you are calling about invoicing, you will only be charged the local network or mobile phone charge.

Invoicing information

If possible, we would like to receive all invoices as electronic invoices.

Electronic invoice

Electronic invoicing address: 003720460178
Operator: Liaison Technologies Oy
Intermediate’s id: 003708599126

E-mail

Please e-mail the invoice in
pdf format to scanning.europe@liaison.com.
(One invoice per file, the address field of the invoice must include the address information used for paper invoices)

Paper invoice

Smartum Ltd.
P.O. Box 7000
16810855
00019 SSC