In need of help?

You will find answers to your questions and solutions to your problems from our customer service. We are here for you.


Find all the answers from
our Help Center

Maybe you can find what you are looking for from our Help Center? We have gathered instructions, questions, and answer from all of our customers' point of view. Click and find the answer!

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We are happy to help you

Our customer service will serve you via chat, email and phone.

On weekdays from 8 am to 10 pm 

You can start a chat by clicking the speech bubble icon in the lower right corner of this page.

You can reach us also by e-mail at

Monday from 10 am to 12 pm
Tuesday from 10 am to 12 pm
Thursday from 10 am to 12 pm

Our telephone service serves employers and service providers. We serve benefit users via chat and e-mail.

You can reach us by phone at number (+358) 600 149 88* 

*Calls to customer service cost the local network charge or mobile phone charge and €0.30/minute, but no more than €4 per call. If you are calling as an employer, i.e., ordering Smartum benefits, you will only be charged the local network or mobile phone charge.


Smartum Whistleblower

Smartum makes whistleblowing available for its employees and external parties. Here you can find a link to the notification channel, where you can report suspected abuse. The report can be made completely anonymously. Before reporting, read the Privacy Statement and instructions.

Report anonymously

Invoicing information

If possible, we would like to receive all invoices as electronic invoices.

Electronic invoice

Electronic invoicing address: 003727801019
Operator: Open Text Oy
Intermediate’s id: 003708599126


Please e-mail the invoice in
pdf format to
(One invoice per file, the address field of the invoice must include the address information used for paper invoices)

Paper invoice

Smartum Ltd.
P.O. Box 7000
00019 SSC