Our customer service is temporarily very busy, and we are focusing on online customer support. We will answer your message as soon as we can. Our phone service is for the time being open between 10am and 1pm during weekdays. Chat is operating as normal during weekdays between 8am and 10pm. You could also check if you can find an answer to your question from the Help Center. Thank you for your patience and have a pleasant day!

In need of help?

You will find answers to your questions and solutions to your problems from our customer service. We are here for you.



Find all the answers from
our Help Center

Maybe you can find what you are looking for from our Help Center?  We have gathered instructions, questions, and answer from all of our customers' point of view. Click and find the answer!

To Help Center

customer service image

We are happy to help you

Our customer service is at your reach on weekdays from 10.00 until 16.00 o'clock. We are happy to help you in our customer service chat. You can start a conversation by clicking the speech bubble icon in the right hand corner on this page.

We are also at your service via e-mail and phone. You can reach us from number (+358) 600 149 88* and via e-mail asiakaspalvelu@smartum.fi.

*Calls to customer service cost the local network charge or mobile phone charge and €0.30/minute, but no more than €4 per call. If you are calling as an employer, i.e., ordering Smartum benefits, or you are calling about invoicing, you will only be charged the local network or mobile phone charge.

Invoicing information

If possible, we would like to receive all invoices as electronic invoices.

Electronic invoice

Electronic invoicing address: 003720460178
Operator: Liaison Technologies Oy
Intermediate’s id: 003708599126


Please e-mail the invoice in
pdf format to scanning.europe@liaison.com.
(One invoice per file, the address field of the invoice must include the address information used for paper invoices)

Paper invoice

Smartum Ltd.
P.O. Box 7000
00019 SSC