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Refund incorrect payment to a customer

How do I refund an incorrect payment to a customer?

  • It is customer's responsibility to ensure they pay the correct amount, use the correct benefit type, and select the right location.
  • However, you can refund an incorrect payment to the customer within the same day through our online service.
    • Log in and select "Venue manager" as your role.
    • From the "Transactions History" section, you can search for the specific payment and open it by clicking on the transaction number.
    • Refund it by clicking on "Refund."
  • If you cannot refund the payment within the same day, you can compensate the incorrect payment to the customer with a gift card or a complimentary ticket, for example.
  • If this is not possible, you can request a refund from our customer service at https://www.smartum.fi/asiakaspalvelu#palvelupyynto