Posti’s strike affects the delivery of Smartum vouchers and cards across the country 11.11. onwards. Read more in our bulletin (in Finnish)

Accepting payments for Smartum Exercise and Culture benefits

Accepting Smartum payments is easy. Employers can offer their employees Smartum Exercise and Culture benefits in an electronic form as Smartum Saldo or as traditional paper vouchers.

The Smartum Exercise and Culture benefit is a personal benefit offered to your customer, which means that they can only pay for their own activities with the Smartum card. Please check the card or voucher user’s identity when necessary.

Accepting Smartum Exercise and Culture vouchers

The customer cannot get cashback or receive change from payments made with a Smartum Exercise and Culture voucher. The customer may not be charged any fees when paying with a Smartum voucher. Customers can use money or several vouchers to pay the excess amount. Smartum vouchers can be used to pay for discounted goods.

The Smartum Exercise voucher can only be used to pay for an exercise session in a location that has an agreement with Smartum. The value of the exercise voucher is always €4.00.

The Smartum Exercise and Culture voucher can be used to pay for the services of culture and exercise facilities that have an agreement with Smartum. The value of the exercise and culture voucher is always €5.00.

Accepting Smartum payment card

The customer cannot get cashback or receive change from payments made with the Smartumpayment card. No extra fees may be charged from the customer when paying with a Smartum payment card. Customers can pay for any amount exceeding the voucher value in cash or using another payment method.

The Smartum payment card is a Visa chip card. After reading the card, the payment terminal prints out a receipt, which is then signed by the customer to confirm the payment. Smartum needs your payment terminal information in order for the transaction to succeed. To provide us with the necessary payment terminal information, you need to conduct a test payment using the Smartum activation card that will be sent to you as soon as your company is registered as a Smartum partner.

Payments made with a Smartum payment card are always verified. If the verification request made by the payment terminal is not approved, the transaction cannot be completed. Any amendments to the transactions should be made using the payment terminal according to the equipment supplier’s instructions.

Accepting SmartumPay mobile payments

SmartumPay is a new mobile payment application, which allows customers to pay for services effortlessly. The customer can use ”Quick payment”, and choose the place of business where they want to make the payment. The customer will first enter the cost of chosen service and then verify the payment. They will show the receipt from their smartphone screen to the cashier, who will check the confirmation of the payment transaction.

We recommend that you check the charged amount, the name of the office and the address from the receipt. You can see when your customer’s payment has been made from the top corner of the receipt. The animation in the receipt will move for 30 minutes after the payment is completed, however, the receipt will be valid also after the movement stops.

By clicking the receipt you will get to the review section, where the payment can be marked as checked. The status of the receipt and review section will change to ”Checked”. This ensures that only one service is redeemed with the receipt. The payment is registered into your cash register with the amount that is stated on the receipt.

It is also possible to make QR payments with SmartumPay app. In that case you will need a barcode reader, or you can enter the code manually to Smartum web service to charge the payment.

If your customer’s payment made with the application is flawed, it can be canceled via Smartum web service.

Accepting Smartum online payments

If you sell your services in an online store, you can add Smartum as a payment method alongside other online banking payment methods. Read more about Smartum Checkout here.