The end of the year is a busy time, as many benefits expire then. In this blog, we answer questions that our benefit users frequently ask us.
Before we get started, we want to remind you about expiring benefits. Don’t miss out on using them.
If you haven’t logged into the SmartumPay app for a while, please keep the following things in mind:
Log in well in advance of your benefits expiring. This way, you can ensure that last-minute technical issues won’t hinder your ability to use your benefits. If you haven’t activated your benefits yet, feel free to read this article for assistance.
You can always check the current status of your benefits in the SmartumPay app. You will see how many benefits you have left and when they expire. Additionally, you can find ideas for using your benefits in the app's content carousel.
If you encounter any issues logging in, check out this article. If you’re worried about benefits expiring while facing login problems, find out how to secure more time for your benefits here.
Also, be sure to explore our benefit user Help Center articles!
First, check and review the following items. Possible reasons why your benefits may not be visible can be found here. If your benefits still do not appear, please contact customer service.
Check these first:
1. Make sure you have activated your benefits using the email you received. The link in the email is one-time use, so if you didn't complete the registration or haven't received the email, please contact your employer.
2. Uninstall the app from your phone. Restart your device to close any background applications, and then reinstall the app.
3. Log in using strong authentication methods, such as Mobile Certificate or online banking credentials. Please do not use your username and password."
If you have more questions or need further assistance, just let me know!
Paying with the SmartumPay app is easy. Always remember to check before approving the payment that you are paying the correct service provider, have selected the right type of benefit, and the amount is correct. Read how to make payments with the SmartumPay app here. You can find tips for using your benefits in our blogs. Check out one of our blogs here. You can also find more tips here.
You can pay at thousands of different locations with Smartum's culture benefits. Please note that, for example, in the Tiketti online store, you can combine two different payment methods. Pay part of the amount with benefits and the rest with a payment card. If you're using the Lippu.fi ticket service and want to combine two different payment methods, please contact customer service. Check out this article for more information.
Psst... check out the best offers from our partners on the Smartum Deals page! Link: Smartum Deals. Please note that the page is only available in Finnish. Please try the translation option provided by your internet browser.
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